Troubleshooting

Common solutions to syncing and account issues.

Subscription Not Showing in App

If you recently upgraded via the web dashboard but your mobile app still says "Free", please try the following:

1. Ensure your device is connected to the internet.
2. Fully close the app (swipe it away from the multitasking menu).
3. Reopen the app. It will ping our entitlement servers and refresh your status automatically.
4. If that fails, log out of the app and log back in.

Web Tool is Unresponsive

Our WebAssembly tools require a modern browser. If a tool fails to load or calculate:

• Ensure you are not using Internet Explorer or a very outdated version of Safari.
• Clear your browser cache and perform a hard refresh (Ctrl+F5 or Cmd+Shift+R).
• Check if you have strict script-blocking extensions (like NoScript) that might be blocking the WASM module execution.

If problems persist, please submit a ticket and include any error codes displayed on your screen.