Printed Sep 19, 2026

Warranty Policy

Effective Date: September 19, 2026

This policy defines the warranty coverage (and exclusions thereof) for products and services provided by Ardcast Services Limited.

1. Digital Products & Software

ALL SOFTWARE IS PROVIDED "AS IS".

Unless explicitly stated in a separate Service Level Agreement (SLA) for enterprise customers, Ardcast Services Limited makes no specific promises about our mobile apps, web tools, or API services.

1.1. No Guarantee of Results

We do not guarantee that:

  • The software will meet your specific requirements.

  • The software will be uninterrupted, timely, secure, or error-free.

  • The results obtained from the use of the software (e.g., financial calculations, file conversions) will be accurate or reliable.

  • Any errors in the software will be corrected.

You assume the entire risk as to the quality and performance of the software. Should the software prove defective, you assume the entire cost of all necessary servicing, repair, or correction.

2. Physical Goods Limited Warranty

For physical hardware or merchandise purchased directly from us, we provide a limited warranty against defects in materials and workmanship under normal use for a period of 12 months from the date of retail purchase ("Warranty Period").

2.1. Remedies

If a hardware defect arises and a valid claim is received within the Warranty Period, we will, at our option:

  1. Repair the product at no charge.

  2. Exchange the product with a product that is new or manufactured from new or serviceable used parts.

  3. Refund the purchase price of the product.

3. Exclusions & Limitations

This limited warranty does not apply to:

  • Cosmetic Damage: Scratches, dents, and broken plastic on ports unless failure has occurred due to a defect in materials.

  • Accidental Damage: Damage caused by accident, abuse, misuse, liquid contact, fire, or earthquake.

  • Modifications: Damage caused by operating the product outside our published guidelines or by modifying the product.

  • Normal Wear & Tear: Defects caused by normal aging of the product.

We do not warrant that the operation of the product will be uninterrupted or error-free.

4. Beta & Free Tools

Products, tools, or features labeled as "Beta," "Preview," "Experimental," or offered at no cost ("Free Tier") are provided for testing and evaluation purposes.

Zero Warranty: These services are provided strictly "As Is" with absolutely no warranty of any kind, express or implied. We accept no liability for data loss, corruption, or service downtime associated with Beta or Free services.

5. How to Claim

To obtain warranty service, you must first contact us at support@ardcast.com to determine the problem and the most appropriate solution for you.

Proof of purchase is required for all warranty claims.