Shipping & Delivery Policy
Effective Date: September 19, 2026
This policy outlines the delivery terms for goods purchased via Ardcast Services Limited, encompassing both digital software licenses and physical merchandise.
1. Digital Delivery (Software & Apps)
The majority of our products are digital (software licenses, API keys, or downloadable content).
1.1. Method of Delivery
Digital products are delivered electronically via email or made available for download in your user account immediately upon confirmation of payment.
1.2. Delays
While delivery is typically instant, delays may occur due to:
Fraud prevention checks by our payment processor.
Technical issues with your email provider (spam filters).
Server maintenance.
If you do not receive your access link within 2 hours of purchase, please check your spam folder before contacting support.
2. Physical Goods: Processing Time
For physical items (merchandise, hardware, accessories):
Order Processing: All orders are processed within 1-3 business days. Orders are not shipped or delivered on weekends or holidays.
High Volume: If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery.
3. UK Domestic Shipping
We ship to addresses within the United Kingdom (including Northern Ireland, Highlands, and Islands).
| Shipping Method | Estimated Delivery Time | | --- | --- | | Standard Tracked | 3-5 Business days | | Express / Next Day | 1-2 Business days |
* Delivery estimates are calculated from the date of dispatch, not the date of order.
4. International Shipping
We ship globally to most countries. Shipping charges for your order will be calculated and displayed at checkout based on weight and destination.
Estimated Transit Times:
Europe: 5-10 business days
USA & Canada: 7-14 business days
Rest of World: 10-25 business days
These timelines are estimates only. We are not responsible for delays caused by the carrier or customs clearance processes.
5. Customs, Duties & Taxes
Important for International Customers:
Ardcast Services Limited is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).
We ship all international orders DDU (Delivered Duty Unpaid). If you refuse to pay these fees and the package is returned to us, we will deduct the return shipping costs and a restocking fee from your refund.
6. Delivery Issues & Liability
6.1. Incorrect Addresses
It is your responsibility to ensure the shipping address is correct. If a package is returned to us due to an incorrect address, you will be responsible for the cost of re-shipping the item.
6.2. Lost or Stolen Packages
Ardcast Services Limited is not liable for packages lost or stolen after they have been marked as "Delivered" by the carrier. If your tracking shows delivered but you have not received it, please contact the carrier directly to file a claim.
6.3. Damaged in Transit
If your order arrives damaged, please save all packaging materials and damaged goods and contact us within 48 hours to file a claim.
7. Questions?
If you have any questions regarding your order, please email support@ardcast.com.