Returns & Refund Policy
Effective Date: September 19, 2026
At Ardcast Services Limited, we strive to ensure you are satisfied with your purchase. However, if you need to return an item or request a refund, please review our policy below.
1. Digital Goods (Apps & Software)
Due to the nature of digital content, our refund policy for software differs from physical goods.
1.1. Waiver of Cooling-Off Period
By purchasing and downloading digital content (including mobile apps, premium web tool subscriptions, or downloadable files) from our platform, you expressly consent to immediate delivery of the content and acknowledge that you thereby lose your 14-day right to cancel under the Consumer Contracts Regulations 2013.
1.2. Defective Digital Content
If the digital content is proven to be defective or not as described, we will repair or replace it. If we are unable to fix the issue within a reasonable time, you may be entitled to a partial or full refund.
1.3. App Store Purchases
If you purchased our software via a third-party platform (Apple App Store or Google Play Store), your purchase is subject to that platform's refund policy. We do not have the ability to process refunds for transactions made through third-party stores. You must contact Apple or Google directly.
2. Physical Goods Returns
If you purchase physical merchandise or hardware directly from us, you may return the item within 14 days of receipt, subject to the following strict conditions:
2.1. Condition of Goods
To be eligible for a return, your item must be:
Unused and in the same condition that you received it.
In the original packaging with all seals intact.
Accompanied by a receipt or proof of purchase.
We reserve the right to refuse returns that show signs of use, damage, or missing packaging. Items returned in non-saleable condition will be returned to you at your expense.
2.2. Non-Returnable Items
Certain types of goods are exempt from being returned, including:
Customized or personalized products.
Opened software or media.
Gift cards.
2.3. RMA Requirement
Do not send your purchase back without prior authorization. You must contact us at returns@ardcast.com to obtain a Return Merchandise Authorization (RMA) number. Returns received without an RMA number may be rejected.
3. Return Shipping
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
If you are shipping an item over £50, you should consider using a trackable shipping service or purchasing shipping insurance. We do not guarantee that we will receive your returned item. We accept no liability for items lost or damaged in transit during a return.
4. Refund Process
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 14 days.
Late or Missing Refunds: If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company and bank. There is often some processing time before a refund is officially posted.
5. International Orders
For orders shipped outside the United Kingdom:
We are not responsible for customs duties, taxes, or clearance fees incurred in your destination country.
If you refuse a shipment due to customs fees, the cost of return shipping will be deducted from your refund.
Original international shipping charges are strictly non-refundable.
6. Contact Us
For questions related to refunds and returns, please contact us at:
Returns Department Email: returns@ardcast.com