Pricing & Errors Policy
Effective Date: September 19, 2026
At Ardcast Services Limited, we strive for accuracy in all our pricing and billing. This policy outlines how we handle price changes, display errors, and taxes.
1. Pricing Accuracy & Errors
Despite our best efforts, a small number of the items or services in our catalog may be mispriced due to typographical errors, data transmission glitches, or software bugs.
1.1. No Binding Contract Until Acceptance
In accordance with UK law, the display of a price on our website constitutes an "invitation to treat," not a binding offer to sell. A binding contract is only formed when we accept your order by dispatching the goods or granting access to the service.
1.2. Right to Cancel
If we discover an error in the price of items you have ordered:
If the correct price is lower: We will charge the lower amount.
If the correct price is higher: We will contact you to ask if you wish to proceed at the correct price. If you do not confirm, or if we cannot contact you, we will cancel the order and issue a full refund.
We are under no obligation to provide the product to you at the incorrect (lower) price, even after we have sent you an order confirmation or receipt, if the pricing error is obvious and unmistakable and could have reasonably been recognized by you as a mispricing.
2. Price Changes
We reserve the right to change the prices of our products and services at any time without prior notice.
2.1. One-Time Purchases
The price applicable to your order is the price displayed at the time you complete the checkout process. We do not offer price protection or refunds in the event of a price drop or promotional offering shortly after purchase.
2.2. Subscriptions
For recurring subscription services:
Any price changes will only apply to subsequent billing cycles.
We will provide you with reasonable notice (typically via email) before any price increase takes effect.
If you do not agree to the price change, you may cancel your subscription before the new price takes effect. Continued use of the service after the price change constitutes acceptance.
3. Taxes & VAT
Our base currency is Great British Pounds (GBP).
3.1. UK Customers
For customers located in the United Kingdom, prices displayed are inclusive of VAT (Value Added Tax) at the applicable rate, unless otherwise stated (e.g., B2B wholesale lists).
3.2. International Customers
For customers outside the UK, prices may be displayed exclusive of UK VAT. However, you are the importer of record and are responsible for all levies, duties, import fees, or taxes incurred in your destination country.
For digital services (SaaS), we may be required to collect VAT/GST based on your location (IP address/Billing Address) in accordance with local digital tax laws.
4. Subscription Billing
4.1. Auto-Renewal
Unless you cancel before the end of the applicable billing period, your subscription will automatically renew and you authorize us to collect the then-applicable annual or monthly subscription fee using any credit card or other payment mechanism we have on record for you.
4.2. Promotions & Trials
If you sign up for a "Free Trial," you will be charged the standard rate immediately upon the expiration of the trial period unless cancelled. It is your responsibility to track the expiration of your trial.
5. Mobile App Stores
If you purchase our services via the Apple App Store or Google Play Store:
Exchange Rates: Pricing is set in tiers by Apple/Google. We do not control the exact exchange rate applied to your local currency.
Billing Issues: All billing disputes for app store purchases must be directed to Apple or Google support. We do not have access to your payment details for these transactions.